Shipping Information

At Solution Dress our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

 

FAQ:

 

1. How long are shipping times?

Your products will ship within 4 days of  your order, and then take up to 3 weeks to reach your doorstep. Each product has an estimated time that you can find in the product description.

 

2. Can I cancel my order?

All cancellations will need to take place within 24 hours of purchase, after this time-frame the order will begin processing and shipment. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please contact us and will let you know if the item is eligible for return, if not, you'll be able to keep it and enjoy it, donate it or recycle it. We will refund your money no matter the situation.

 

3. What happens if I received the wrong item?

If there is an issue with your order; like wrong size, wrong color, defective, or otherwise not exactly what you wanted, then simply notify us at info@solutiondress.com and we'll give you a full refund. Depending on the item, you may be ask to keep it or to ship it back to us.

 

4. Do you offer exchanges?

Not all items are eligible for exchanges. However, if for any reason you didn't get the exact product you expected, just let us know and we'll send you a new one at no extra cost.